Customer care
Shipping
Everything about getting your order to you
Order Processing
Orders are processed after successful payment confirmation. Pelo Vanity will aim to dispatch in-stock orders within 1–3 business days, unless another timeframe is stated on the product page or communicated to the customer. Orders placed on weekends or public holidays may begin processing on the next business day. Pre-orders, special orders and temporarily unavailable products may require additional processing time. Any material delay will be communicated to the customer.
Delivery Locations and Charges
Delivery is available to locations confirmed by Pelo Vanity or presented as serviceable at checkout. Delivery charges will be displayed or communicated before the customer completes the purchase. Charges may vary depending on destination, parcel size, delivery method and other relevant factors.
Estimated Delivery Times
Estimated delivery dates are provided for guidance and may vary by destination and courier. The applicable estimate should be displayed at checkout or communicated before payment. Delivery estimates are not guarantees unless expressly stated as such. If a significant delay occurs, Pelo Vanity will provide an update and discuss available options where appropriate.
Order Tracking
Where tracking is available, the customer will receive the relevant tracking details once the order has been dispatched. Customers are encouraged to monitor their delivery and remain reachable using the contact details provided at checkout.
Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address, phone number and other information reasonably required for delivery. If an address needs to be changed, the customer should contact us immediately. Changes cannot be guaranteed after dispatch. Additional charges may apply where a failed delivery or redelivery results from incorrect information or the customer's unavailability, provided the charges and circumstances are communicated fairly and in advance where practicable.
Inspection on Delivery
Customers should inspect their orders promptly upon receipt and report missing, damaged or incorrect items as soon as reasonably possible. Photographs of the parcel and affected items may assist our investigation. Failure to report an issue immediately will not automatically remove any rights the customer has under applicable law.
Delayed, Missing or Lost Orders
If an order has not arrived within the estimated delivery period, please contact us with your order number. Pelo Vanity will investigate with the delivery provider and provide reasonable updates. Responsibility for a parcel that is lost or damaged before delivery will be determined in accordance with applicable law and the actual circumstances; the customer will not automatically bear all risks merely because a parcel has been handed to a courier.
Delivery Confirmation
Orders may be delivered to the customer or an authorised recipient at the designated address, subject to the delivery provider's procedures. If tracking shows delivery but the customer has not received the parcel, please notify us promptly so that we can investigate.
Frequently asked
Lagos orders arrive in 1–2 working days; the rest of Nigeria in 3–5. International delivery takes 5–10 working days. Same-day delivery is available in Lagos for orders placed before 12:00.
Yes. Unopened products can be returned within 30 days of delivery for a full refund. Vanity objects and accessories can be returned unused, with tags and packaging.
Go to Account → Orders, choose the order and select "Start a return". We will email a prepaid label and arrange collection in Lagos.
Refunds are issued to your original payment method within 5–7 working days of the return reaching our studio.
Yes — choose "Exchange" when you start a return and we will send the new colour as soon as the original is collected.
We ship to the UK, EU, US, Ghana and South Africa. Duties are calculated at checkout so there are no surprises on delivery.
Prices can be shown in NGN, USD, GBP or EUR. All orders are charged in NGN; your bank converts at its own rate.
Every order can be gift-wrapped with a handwritten note at no extra cost — select it at checkout.