Terms and Conditions

Introduction

Effective Date: 30/10/2026

These Terms and Conditions govern the use of the Pelo Vanity website and the purchase of products through our online store. By accessing the website or placing an order, you agree to comply with these terms, together with the applicable policies published on our website. Mandatory consumer rights under applicable law remain unaffected.

1. 01Business Name:Pelo Vanity
2. 02Business Address:14 Bourdillon Road

1. 01Customer Service Email:care@pelovanity.com · replies within a day
2. 02Website:www.pelovanity.com

Products and Descriptions

Pelo Vanity offers grooming, beauty, haircare, cosmetic, fragrance and related personal-care products and accessories for men and women. We make reasonable efforts to ensure that product descriptions, photographs, sizes, shades, ingredients, prices and specifications are accurate. Colours may appear differently across screens and devices. Any material variation in a product's description or specification will be handled in accordance with applicable law. Customers should review the product information and any available usage instructions before purchasing.

Prices and Availability

All prices are stated in the currency displayed at checkout. Applicable delivery charges and other mandatory costs will be disclosed before the order is completed. We make reasonable efforts to maintain accurate stock information. If a product becomes unavailable after payment, we will notify the customer and offer the available options, including waiting for restock or receiving a refund where appropriate. We reserve the right to correct genuine pricing or listing errors before accepting an order. If an error is discovered after payment, we will contact the customer and arrange an appropriate resolution rather than making an undisclosed additional charge.

Placing and Accepting Orders

An order is submitted when the customer completes checkout and provides the required information. An automated order acknowledgement does not necessarily mean that the order has been accepted or dispatched. Acceptance will be confirmed through the applicable order status or communication from Pelo Vanity. We may decline or cancel an order for legitimate reasons, including confirmed stock unavailability, suspected fraudulent activity, payment failure or a material listing error. Where payment has already been collected, any refund due will be processed appropriately.

Customer Information

Customers must provide accurate information necessary to process payments, communicate about orders and complete delivery. Customers should promptly notify us of any relevant correction to their order details.

Payment

Orders must be paid for using the payment methods made available at checkout. An order will not ordinarily be dispatched until payment is confirmed, unless a different arrangement has been expressly agreed. Customers should not disclose payment passwords, one-time passwords or other confidential banking credentials to anyone claiming to represent Pelo Vanity.

Promotions and Discounts

Promotions are subject to the terms displayed with each offer, including applicable dates, qualifying products, minimum purchase requirements and redemption limits. Promotional conditions will be disclosed clearly. A promotion will not be applied retrospectively unless the stated offer permits it or otherwise required by law.

Intellectual Property

Website text, original photographs, branding, graphics, logos and other content owned by Pelo Vanity may not be copied, reproduced or commercially used without permission, except as permitted by law. Third-party brand names, logos and product images remain the property of their respective owners.

Website Use

Customers must not misuse the website, attempt unauthorised access, interfere with its operation or use it for unlawful activities. We may temporarily restrict website access for maintenance, security or operational reasons. We will make reasonable efforts to minimise disruption where practicable.

Liability and Consumer Rights

Nothing in these terms excludes or limits any liability or customer remedy that cannot lawfully be excluded or limited. Where a product is defective, unsafe, materially misdescribed or otherwise fails to meet applicable legal requirements, the customer's remedies will be determined under applicable law.

Changes to These Terms

Pelo Vanity may update these terms to reflect changes in its operations, products or legal obligations. The updated version will be published with its effective date. Changes will not retrospectively remove rights already accrued to customers or override applicable law.

Governing Law and Disputes

These terms are intended to operate under the laws of the Federal Republic of Nigeria, subject to any mandatory laws that apply to a particular transaction. Customers are encouraged to contact Pelo Vanity first to resolve concerns informally. Nothing in this clause prevents a customer from exercising a statutory right to seek assistance from a competent regulator or court.